Quick Guide: The 5 Essential MSSP Tools You Must Know About

Small to mid-size businesses are running up against serious security challenges. One of the biggest pain points for any business is a lack of resources and time to identify, detect, and respond to security incidents.

Security organizations can get caught up with purchasing the latest security technologies only to spend most of their time managing that new shiny security “solution.”

Managed Security Services create a significant business opportunity for small to mid-size businesses. These security services enable accelerated time to security value and help solve the various security challenges presented in today’s evolving threat landscape.

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In this blog, we share the essential MSSP tools that you need from an managed security provider to be successful.


Security Information & Event Management (SIEM)

The MSS tool that really brings it all together for managed security services is the SIEM. The SIEM enables the security provider the ability to monitor your security incidents holistically.

The SIEM helps the MSSP’s security analysts identify unauthorized access to any of your systems, networks, devices, or data.

This tool can generate a generous amount of data and in some instances an entire data lake of security events that can then be used to make correlations, identify malicious activity, and generate immediate and actionable alerts for your company.The SIEM is best paired with threat intelligence feeds so that the MSSP can then compare your environment against the threat intelligence feeds generated by its sources.

Check out 10 benefits of using an MSSP this season in our latest post! 

Threat Intelligence (TI)

Threat Intelligence feeds are built behind proprietary systems, databases, and algorithms that will take your SIEM monitoring to the next level.

The Threat Intelligence capabilities of an MSSP allows the security analysts to perform analysis at scale for advanced persistent threats from a dynamic, robust, and updated database of malicious code. TI is available for other systems, too: EPP, IPS, DLP, etc.

Threat Intelligence feeds will also allow your MSSP’s security analysts to identify trends between seemingly unrelated security events to prevent and detect before a serious security incident occurs.

In the event a security incident does occur, an MSSP using TI will dramatically reduce the time to identify, respond, contain, and remediate. Threat intelligence feeds allow you to stay ahead of the curve in a threat landscape where cyber attackers are innovating much faster than the companies defending against their attacks.

Learn more about CIPHER's Threat Intelligence capabilities and cutting-edge R&D cybersecurity lab.

Ticketing System & Customer Portal

Ticketing and personalized customer portals are a must-have MSS tool for reputable managed security services. The ticketing system will provide security managers and analysts the ability to log and fix security issues quickly.

SOC analysts use this ticketing system to communicate with your team, track hours resolving a security fix, and prioritize the most important tasks at hand for your security operations.

From the perspective of your personalized portal, a Managed Security Services Provider should provide you with real-time and integrated access to your security operational health and hygeine, improve transparency between your environment and the occurring incidents, and reduce the time it takes for you to pull reporting and analytics on security events.

Security Automation

Due to their leveraged model supporting many different customers, it becomes incredibly important for the MSSP to have automation built into their security and SIEM monitoring activities.

One security analyst may be monitoring security events for 10 to 30 unique customers or more. The analyst needs to automate case management, data aggregation, and reporting for each client so that they are not fatigued with security alerts.

Automating security tasks eliminates one of the biggest challenges in security – human error. In addition, by adding security automation and orchestration to the managed security services offering, the security analysts can speed up alert management and incident response.

This translates to increased productivity, lower operating costs, improved reporting, and consistent customer service.

Advanced Security Analytics & Heuristics

The very best managed security services experts are using advanced security analytics and heuristics as an MSS tool to amplify their threat intelligence feeds, for automation, and for SIEM monitoring and alerts. Security heuristics is a powerful method of sequencing behavior patterns together to create triggers on a security event.

Once a security event is triggered based on behavior, the security analyst decides whether the security incident is safe or should be blocked.

Security machine learning is also another emerging area where the very best MSSPs are using security event data sets. Security machine learning enables a managed security services firm the ability to identify and detect zero-day and polymorphic malware before it hits the client’s environment.

With ransomware and malware on the rise, security machine learning is another tool that will be an asset to any organization without the resources needed to protect itself from these rapidly evolving threats.

Bonus Points: The Managed Security Services Experts

Finally, while it can’t be said that security experts are a tool for managed security services they play an integral part in running the Security Operation Center for a Managed Security Services Provider. These security analysts and managers should have the highest knowledge and expertise within the industry related to cyber security prevention, detection, and response as well as be knowledgeable on the latest threats and vulnerabilities globally.

Accredited security experts that hold ISO 27000 and 20000, SOC 1 and SOC II, PCI QSA and ASV certifications are all equally important.

You need a partner that understands all facets of your security posture, from network, applications, and physical infrastructure. If you’re looking for an all-star MSSP, look no further than a global managed security services provider like CIPHER to manage your information security assets!

6 Reasons to Leverage an MSSP

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Founded in 2000, CIPHER is a global cybersecurity company that delivers highly accredited Managed Security Services holding ISO 20000 and ISO 27001, SOC I and SOC II, PCI QSA and PCI ASV certifications. We have received many awards including Best MSSP from Frost & Sullivan for the past five years. These services are supported by the best in class security intelligence lab: CIPHER Intelligence. Our offices are located in North America, Europe, and Latin America with 24×7×365 Security Operations Centers and R&D laboratories, complemented by strategic partners around the globe. 

Our clients consist of Fortune 500 companies, world-renowned enterprises, and government agencies with countless success stories. CIPHER provides organizations with proprietary technologies and specialized services to defend against advanced threats while managing risk and ensuring compliance through innovative solutions.

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